PRIVACY POLICY

t Munshi Exim ("we," "our," or "us"), accessible from munshiexim.com, protecting the privacy and personal data of our website visitors, B2B clients, and global trade partners is a top priority. This Privacy Policy outlines the types of personal information we collect, how it is used, stored, and protected, and your rights regarding your data.

By accessing or using our website, inquiring about our products, or engaging in business transactions with us, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information to provide better services, process wholesale/export inquiries, and fulfill orders. The information collected falls into the following categories:

A. Personal & Business Information Provided Voluntarily

When you submit an inquiry form, contact us via email, request a sample, or place an order, we may collect:

  • Contact Details: Full name, business email address (i@munshiexim.com), telephone/WhatsApp number (+91 8445575286).

  • Business Information: Company name, registered business address, tax ID/VAT/GST number, billing, and shipping addresses.

  • Order & Transaction Details: Product specifications, custom design requirements, purchase history, payment confirmation details, and shipping records.

B. Automatically Collected Information

When you browse munshiexim.com, certain data is automatically recorded by our web servers and standard e-commerce tools (such as Shopify analytics and Google Analytics):

  • Device & Technical Data: IP address, browser type, operating system, device characteristics, and referrer URLs.

  • Usage Data: Pages viewed, time spent on pages, search queries within the site, and navigation paths.

2. How We Use Your Information

We use the collected data for the following legitimate business purposes:

  • Order Processing & Fulfillment: To manufacture, package, export, and deliver handloom products (carpets, rugs, mats) ordered by you.

  • Customer Communication: To respond to email inquiries, provide price quotes, send freight updates, and offer technical support.

  • B2B Relationship Management: To process invoices, manage wholesale contracts, and verify business credentials.

  • Website Improvement: To monitor performance, fix operational errors, and enhance user experience on munshiexim.com.

  • Legal Compliance: To comply with applicable tax, trade regulation, export documentation, and statutory reporting requirements.

3. Cookies and Tracking Technologies

munshiexim.com uses "cookies" and similar tracking technologies to enhance your browsing experience.

  • Essential Cookies: Necessary for basic website functions, secure navigation, and cart management.

  • Analytics Cookies: Help us understand how visitors interact with our site so we can optimize performance.

You can choose to disable or selectively turn off cookies in your browser settings. However, disabling cookies may affect certain functionalities of our website.

4. Data Sharing and Third-Party Services

We do not sell, trade, or rent your personal or business information to third parties. We may share necessary information only with trusted third-party service providers who assist us in operating our business:

  • E-Commerce & Hosting Providers: Platform service providers (such as Shopify) that host our online presence.

  • Logistics & Freight Partners: International shipping lines, air cargo handlers, courier services, and customs clearance brokers to deliver your shipments.

  • Payment Processors: Secure banking networks and payment gateways handling transaction verification.

  • Legal Authorities: We may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., customs agencies, tax departments).

5. International Data Transfers

As an export-oriented business based in India, your information may be transferred to—and maintained on—servers located outside your state, province, or country where data protection laws may differ. By submitting your information to us, you consent to this transfer.

6. Data Security

We implement appropriate technical, administrative, and physical security measures to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction. However, please note that no transmission over the internet or electronic storage method is 100% secure.

7. Data Retention

We retain personal and transactional data for as long as necessary to fulfill the purposes outlined in this policy, including satisfying legal, accounting, tax, or export documentation requirements.

8. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Request correction of inaccurate or incomplete data.

  • Deletion: Request deletion of your personal data, subject to statutory retention obligations.

  • Objection/Restriction: Object to or restrict the processing of your data under certain conditions.

To exercise any of these rights, please contact us directly using the email address provided below.

9. External Links

Our website may contain links to third-party sites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites.

10. Changes to This Privacy Policy

We may update our Privacy Policy periodically to reflect operational, legal, or regulatory changes. Any updates will be posted on this page with an updated "Last Updated" date.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact our Data Protection Officer:

  • Business Name: Munshi Exim

  • Official Website: munshiexim.com

  • Contact Email: i@munshiexim.com

  • Phone / WhatsApp: +91 8445575286

  • Postal Address: Near Purani Jama Masjid, Deoband, Saharanpur, Uttar Pradesh – 247554, India